Anna frowned and said, “Joanna, the situation this time is different. The centennial celebration is going to be held soon. We can’t let anything influence the reputation of our hotel now.”
Joanna knew what Anna had said was right. But she still felt indignant when thinking about Miss Hazel’s unreasonable demand. She couldn’t help but sigh and said, “Then what should we do now? We won’t pay her compensation anyway.”
“I know. I didn’t plan to pay her compensation,” Anna said seriously. “There is something rather strange about this matter. We have to conduct an investigation first.”
After Joanna left, Anna’s assistant John came with the monthly report of the hotel and said,
“Miss Gabriel, our hotel had a high negative comment rate in the past half month.”
“The room is dirty and messy…” Anna saw many same negative reviews in the comment area.
After she reviewed several comments, a different comment attracted her attention There are cockroaches in the room.
“John. is there any problem with the hotel’s sanitation recently? Has anyone ever seen cockroaches in our hotel before?”
“There’s no problem with the hotel’s sanitation. After seeing this comment, I asked the staff and the cleaners about it. No one has seen cockroaches in our hotel before. We don’t know which guest gave us such a review because it is from an anonymous user,” John muttered with a frown, “We thought it was a just malicious negative review before and didn’t expect there were really cockroaches in the guest’s room today. It’s so weird.”
Anna glanced at the report and found that all the negative reviews these days were all from anonymous users and were surprisingly almost the same. Most of the reviews were “The room was dirty and messy” and two of them were “There were cockroaches in the room“.
Looking through the reviews, Anna smelled a rat and then asked, “John, leave Room 1023 as it is.”
“Since you said the room needed a further investigation, I locked the room directly. Everything in the room remains untouched after the guest moved to another room,” John said.
“Good. Now you go back to the room, put the dead bodies of two cockroaches into a bag, and bring them to me.”
“What?” John widened his eyes and said. “Me? I’m afraid of cockroaches.”
Anna glared at him and said, “You’re afraid of cockroaches? You are a man. How can you be so timid?”
“The cockroaches are so big! They are so scary,” John said with his eyes full of fear. “Forget it. I’ll do it by myself. You may go back to work,” Anna said. “Thank you, Miss Gabriel,” John immediately said and breathed a sigh of relief.
However, the next moment, Anna glanced at him and said meaningfully, “Since I can do everything by myself, I’ll tell the department of human resources tomorrow that I don’t need an assistant anymore.”
Hearing that, John was stunned. When Anna was about to stand up, he said at once, “Miss Gabriel, I’ll go and fetch the bodies of cockroaches immediately. Wait a moment.”
Looking at John who was afraid but trying to overcome his fear, Anna shook her head helplessly and thought, Are all the young men nowadays so timid?
Finally, the two dead cockroaches were put in a sealed plastic bag and taken to the lab of the nearby medical university by Anna. She hired a student from the lab to do a test on the cockroaches and paid fifty dollars for it.
And the result of the test was almost the same as she expected.
“Mr. Wright, there seems to be something wrong with Carousel Hotel.” In a presidential suite of a five–star hotel in Seriel City, Gabe reported the situation of the Carousel Group to Wayne after ending a phone call.
Hearing that, Wayne, who was reading a contract, put down his pen, raised his head, and asked, “What happened?”
“Recently, the branch of Carousel Hotel in the downtown area of Birmingham received a lot of negative reviews. It seems that some people have maliciously given those reviews. And a guest was causing trouble in the hotel today.”
Wayne frowned and asked, “Who’s so bold to do such a thing to Carousel Group?”
“The reviews are not targeting Carousel Group but only Carousel Hotel’s branch in the downtown area of Birmingham. It seems that Miss Gabriel will be very busy in the following days,” Gabe said.
At the mention of Anna, Wayne was lost in thought.
When he was on the plane, what had happened in the cloakroom occupied his mind and he kept thinking about Anna all the way. He didn’t know why he cared about Anna so much.
“Mr. Wright, do we need to help Miss Gabriel deal with it?” Gabe asked tentatively.
Wayne thought for a while and said seriously, “No. I don’t think the manager of Carousel Hotel can’t even handle such a small problem.”
At noon of the next day, Miss Hazel came to the hotel reception with a shining backpack on her back to check out.
As soon as she came, one of the two receptionists at the reception went to Anna’s office at once.
Soon, Anna came and said politely, “Miss Hazel, are you checking out now? You just stayed here for one night.“,
“Yes,” Miss Hazel said with a scornful look. “One night is enough. I don’t want to stay in such a hotel any longer.”
“OK,” Anna said and then looked at the receptionist with a nod.
Soon, the receptionist went through the check–out procedures seriously and returned the deposit to Miss Hazel.
After that, the receptionists said in unison, “We look forward to serving you again.” Hearing that, Miss Hazei couldn’t help frowning and then asked, “That’s all?”
“Yes, that’s all,” Anna said seriously and looked at Miss Hazel,
The next moment, Miss Hazel’s face darkened. She pointed at Anna and scolded, “You broke your word! How could you be so shameless? Do you think I’ll let go of what happened yesterday?”
Hearing her shouting, a group of people gathered in the hall to see what happened.
Anna said straightforwardly, “Yesterday, when we received your complaint that there were cockroaches in your room, we immediately dealt with it and changed a room for you. And we promised to compensate you. But after the investigation, we found that the cockroaches have nothing to do with our hotel.”
Miss Hazel’s face turned livid with anger when she heard this.
“I’ve never seen a shameless person like you. Are all the staff in Carousel Hotel so unreasonable? The hotel has infringed my rights and interests as a consumer. I’ll call the industrial and commercial bureau and the consumer protection bureau immediately.”
“Go ahead,” Anna said with a calm look. “Last night, I took the cockroaches in your room to the medical university nearby for a test. The test result shows that the cockroaches’ bodies have been dried and they have been dead for at least five days. But yesterday you said that you killed them on the carpet of your room half an hour after you checked in. It’s really strange.”
New Book: Back Home to Marry Off Myself
Loredana’s father left the family for his mistress, leaving them to fend for themselves abroad. When life was at its toughest, her father showed up with “good news” after 8 years of absence: To marry off Loredana to a paralyzed son of the wealthy Mendelsohn family.
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